Customer Service Advisor
601 Shenandoah Village Dr, Waynesboro, VA
Vehicle Service Specialist
Job Description
Vehicle Service Specialist
Compensation: $15.00-$19.00 Hourly (based on set performance goals)
This position will be based in Harrisonburg, VA. During the initial training period, candidates will be required to train at our Lexington, VA location before transitioning to the Harrisonburg store.
Are you ready to reach your full potential? Do you enjoy meeting new people and being part of a fast-paced, team environment? If you’re looking for a full-time career with outstanding growth opportunities, our locally owned Valvoline Instant Oil Change locations are proud to provide the tools and training you need to succeed.
We welcome all types of talent — no matter your background or experience level. Whether you’re just starting your career, transitioning from another industry, or a seasoned pro looking for a change, we’ll train you on everything you need to know.
What We Offer
- Paid, hands-on training
- No late nights - locations close by 7:00 pm
- Career advancement opportunities — we promote from within
- Uniforms, safety gear, and PPE provided
- Tuition reimbursement for continuing education
- Employee discounts — 50% off most services
- Friends & family discount — 20% off invoice
- Paid vacation and holidays
- Medical, dental, vision, and 401(k) plan
Your Responsibilities
- Deliver exceptional customer service and handle questions with care
- Perform oil changes, filter replacements, and preventive maintenance
- Inspect vehicles for potential safety or maintenance needs
- Conduct basic maintenance services such as tire services and fluid exchanges
- Maintain accurate inventory and keep work areas clean and organized
- Follow all safety standards and VIOC procedures to ensure a safe workplace
What You’ll Need
- Attention to detail and ability to follow procedures
- Strong communication and customer service skills
- Team-player mindset and willingness to learn
- Commitment to completing training & continued education
- Ability to work in a fast-paced environment and handle multiple tasks.
Requirements
- Excellent problem-solving skills.
- Complete all necessary certifications.
- Must have reliable transportation.
- Able to work with tools to perform duties in tight or hard to reach areas.
- Ability to learn and follow the VIOC SuperPro process for all services.
Physical & Environmental Requirements
- Ability to lift up to 50 lbs and move between bays during service
- Work in indoor/outdoor settings and varying temperatures
- Exposure to common automotive chemicals and noise
- Ability to stand, climb, bend, and reach throughout the shift
- Ability to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk.
Valvoline Instant Oil Change and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.
We participate in the E-Verify Program.
Career Progression at vioc
An Exciting Road Ahead
You don’t need previous automotive experience to thrive at one of our Service Centers—our award-winning training and growth programs will keep you moving forward.
* Timeframes are average estimates and not guaranteed.
We take a promote-from-within approach, with more than 90% of our managers starting in entry-level positions at our Service Centers.
Entry-Level Lube Technician
As an Entry-Level Lube Technician, you’ll learn how to work on the automobiles and ensure the services are performed for our guests—all while adhering to our SuperPro™ procedures to the costumers’ satisfaction. You’ll also perform basic preventive maintenance, including top and bottom-side services like light/wiper checks, fluid top-offs, oil changes, and tire rotations.
Search Entry-Level Lube Technician JobsCertified Technician
Timeframe: Potentially 2 Months From Hire
As a Certified
Technician, your key area of focus will be physically working on the
automobiles and ensuring the services are performed while adhering to
SuperPro™ procedures and to the customers' satisfaction. You’ll also
perform basic preventative maintenance, including top and bottom-side
services like light/wiper checks, fluid top-offs, oil changes, and tire
rotations.
Senior Technician
Timeframe: Potentially 6-10 Months From Hire
Although your
key responsibilities as a Senior Technician will include physically
working on the automobiles and working with customers directly, this is
a lead role within the Service Center. In addition to helping train new
employees, you’ll also have responsibility for opening and closing a
Service Center on your own.
Assistant Service Center Manager
Timeframe: Potentially 12-15 Months From Hire
In this role,
you’ll be the right-hand to the Service Center Manager—and be
responsible for taking a lead in helping build a high-performance team
capable of differentiating our service experience from all other service
providers. In addition to physically working on automobiles and taking
care of customers, you’ll advise, train, and supervise hourly employees
on SuperPro™ and other policies and procedures.
Service Center Manager
Timeframe: Potentially 1.5-2 Years From Hire
As a Service
Center Manager, you’ll be responsible for maximizing the profitability
of your own store by delivering a preferred consumer experience. You’ll
lead team recruiting, selection, development, and performance
management, as well as ensure Environmental Health and Safety compliance
for consumers and employees. You’ll also assist in building a loyal base
of consumers by delivering a superior automotive experience built on
trust and the utmost professionalism.
“I thought not having an automotive background might stand in my way, but it didn’t, and the team has been teaching me everything I need to know.”
Julia, Assistant Manager
“I love the inclusivity of this company. No matter who you are or where you are from, Valvoline Instant Oil Change meets you where you are and takes you as far as you want to go. I have never felt so supported with limitless opportunities. The Big "V" will always be a part of me!”
Justin, Market Manager
“I thought not having an automotive background might stand in my way, but it didn’t, and the team has been teaching me everything I need to know.”
Julia, Assistant Manager
“I love the inclusivity of this company. No matter who you are or where you are from, Valvoline Instant Oil Change meets you where you are and takes you as far as you want to go. I have never felt so supported with limitless opportunities. The Big "V" will always be a part of me!”
Justin, Market Manager
