UAT Manager (User Acceptance Testing Manager)

It All Starts with Our People

As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores – every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.

Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.

How You'll Make a Difference

Valvoline has a rewarding opportunity as a UAT Manager (User Acceptance Testing Manager). In this role, you will lead our User Acceptance Testing function as a dedicated team, separate from QA. This role ensures that digital products and enhancements meet business requirements and are ready for release from an end-user and stakeholder perspective.

The UAT Manager will act as the bridge between Product, Business, Engineering, and Operations — driving structured, business-led validation before production release. This role reports to the VP, Digital Product.

Key Responsibilities:

UAT Strategy & Governance

• Establish and own the UAT framework, standards, processes, and best practices
• Define entry/exit criteria for UAT cycles
• Build scalable UAT operating models across multiple product lines
• Ensure traceability between business requirements and UAT test cases
• Maintain UAT metrics and reporting dashboards

Planning & Execution

• Develop and manage UAT plans, timelines, and resource allocation
• Coordinate UAT cycles across releases and product initiatives
• Lead defect triage sessions related to UAT findings
• Ensure proper documentation of defects, risks, and business impact
• Provide UAT sign-off recommendations to the VP, Digital Product

Stakeholder Collaboration

• Partner closely with Product Managers, QA, Engineering, and Business SMEs
• Align UAT scope with business objectives and acceptance criteria
• Communicate UAT readiness, risks, and outcomes to senior leadership
• Act as the voice of the business during release validation

Team Leadership

• Hire, develop, and manage a dedicated UAT team
• Define roles and responsibilities between QA and UAT to avoid overlap
• Coach business stakeholders on effective UAT participation
• Promote a culture of accountability and user-focused validation

Environment & Tool Management

• Ensure UAT environments are properly configured and stable
• Oversee test data management for business validation
• Recommend and manage UAT tools and reporting systems

What You’ll Need to Succeed

Required Qualifications:

• 5+ years of experience in UAT, business testing, or product validation
• 2+ years in a leadership or management role
• Experience working closely with Digital Product and Engineering teams
• Strong understanding of SDLC and Agile methodologies
• Proven experience coordinating cross-functional stakeholders
• Excellent communication and executive reporting skills

Preferred Qualifications:

• Experience in digital platforms (web, mobile, e-commerce, SaaS, etc.)
• Familiarity with tools such as JIRA, Azure DevOps, TestRail, or similar
• Experience building a UAT function from the ground up
• PMP, PMI-ACP, CBAP, or relevant certification

Success Metrics:

• On-time UAT cycle completion
• Reduction in post-production defects related to business logic
• Clear separation and alignment between QA and UAT responsibilities
• High stakeholder satisfaction with release readiness
• Strong traceability between requirements and validation outcomes

Why This Role Matters

This role ensures that what we build is not just technically correct — but truly ready for our users and the business. The UAT Manager plays a critical role in protecting customer experience, operational stability, and release confidence.

We Take Care of the WHOLE You

• Health insurance plans (medical, dental, vision)
• HSA and flexible spending accounts
• 401(k)  
• Incentive opportunity*
• Life insurance
• Short and long-term disability insurance
• Paid vacation and holidays*
• Employee Assistance Program
• Valvoline Instant Oil Change discounts
• Tuition reimbursement*
• Adoption assistance* 

*Terms and conditions apply, and benefits may differ depending on position.

Your Path to Valvoline

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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