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Job Description

Service Center Manager


Job Description


$50,000+ * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match


As a Service Center Manager (SCM), you are responsible for taking the lead in helping build a

high-performing team capable of making the Valvoline Instant Oil Change (VIOC) service

experience better than the service experience of all other providers. In addition to working on

cars and taking care of our guests, you will lead, train, and supervise hourly employees.


The perks and benefits we'll provide:


• Competitive pay and paid time off (PTO)

• Flexible work schedule: No late evenings or holidays

• Paid on-the-job training - No previous automotive experience is required

• Company-provided uniforms and tools

• Medical and prescription drug coverage

• 401(k) retirement savings plan with company match

• We promote from within - a commitment we are passionate about

• 50% discount on VIOC automotive services


Terms and conditions apply.


How you'll make a difference:


• Perform oil changes and additional car maintenance services

• Lead the the daily operation and oversight of the service center

• Deliver a positive first impression to each guest with a warm and friendly greeting

• Build trust and win repeat, loyal customers

• Be responsible for the financial performance, inventory, and labor management of the

the service center

• Mentor, lead, and train the team to optimize their development

• Maintain a clean, well-organized service center and facilitate a safe and secure working

environment

• Become familiar with Environmental, Health & Safety compliance and other policies

and procedures


What you'll need to succeed:


Six months of supervisory experience required, preferably in a retail environment

• A friendly spirit and willingness to work as part of a customer-focused team, with

effective interpersonal and oral communication skills

• Knowledge of cash handling, facility, and safety control policies and practices

• Ability to occasionally lift up to 50 pounds

• Be able to stand for extended periods of time and climb stairs

• Comfortable working in a non-climate-controlled environment

• Have full mobility and can twist, stoop, and bend

• High school diploma or equivalent

• English fluency in reading, writing, and speaking


How you'll advance in your career:


At VIOC, your roadmap to career advancement is limitless! With an award-winning training

program, commitment to safety, and fair and honest values, we're here to help you reach

every milestone.


Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All

qualified applicants will receive consideration for employment without regard to race, color,

religion, sex, gender identity, sexual orientation, national origin, or protected veteran status.

9616 Calumet Ave, MUNSTER, IN 46321, United States
Category Service Center Manager
Job ID PDX_VIOC_9DA33490-19EB-4A35-92D3-CAC3D43B0132_22084207

Assistant Service Center Manager

Job Location9616 Calumet Ave, MUNSTER IN

Service Center Manager

Job Location5625 US Highway 6, PORTAGE IN

Assistant Service Center Manager

Job Location5625 US Highway 6, PORTAGE IN
A **Valvoline technician** is working on a car from beneath in the oil change pit.

Career Progression at vioc

An Exciting Road Ahead

You don’t need previous automotive experience to thrive at one of our Service Centers—our award-winning training and growth programs will keep you moving forward.

* Timeframes are average estimates and not guaranteed.

Entry-Level Lube Technician

As an Entry-Level Lube Technician, you’ll learn how to work on the automobiles and ensure the services are performed for our guests—all while adhering to our SuperPro™ procedures to the costumers’ satisfaction. You’ll also perform basic preventive maintenance, including top and bottom-side services like light/wiper checks, fluid top-offs, oil changes, and tire rotations.

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Certified Technician

Timeframe: Potentially 2 Months From Hire

As a Certified Technician, your key area of focus will be physically working on the automobiles and ensuring the services are performed while adhering to SuperPro™ procedures and to the customers' satisfaction. You’ll also perform basic preventative maintenance, including top and bottom-side services like light/wiper checks, fluid top-offs, oil changes, and tire rotations.

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Senior Technician

Timeframe: Potentially 6-10 Months From Hire

Although your key responsibilities as a Senior Technician will include physically working on the automobiles and working with customers directly, this is a lead role within the Service Center. In addition to helping train new employees, you’ll also have responsibility for opening and closing a Service Center on your own.

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Assistant Service Center Manager

Timeframe: Potentially 12-15 Months From Hire

In this role, you’ll be the right-hand to the Service Center Manager—and be responsible for taking a lead in helping build a high-performance team capable of differentiating our service experience from all other service providers. In addition to physically working on automobiles and taking care of customers, you’ll advise, train, and supervise hourly employees on SuperPro™ and other policies and procedures.

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Service Center Manager

Timeframe: Potentially 1.5-2 Years From Hire

As a Service Center Manager, you’ll be responsible for maximizing the profitability of your own store by delivering a preferred consumer experience. You’ll lead team recruiting, selection, development, and performance management, as well as ensure Environmental Health and Safety compliance for consumers and employees. You’ll also assist in building a loyal base of consumers by delivering a superior automotive experience built on trust and the utmost professionalism.

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