Manager Franchise Operations

It All Starts with Our People

As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores – every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.

Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.

The Opportunity

The Manager of GCOC Franchise Operations is responsible for leading and developing a team of Field Operations Specialists (FOS) who support franchise locations in delivering consistent operational performance, brand standards, and guest experience. This role provides strategic oversight of field operations across Canada, ensuring FOSs are effectively supporting franchise locations and executing system priorities. The Manager serves as the primary leader for the FOS team, establishing priorities, coaching team members, and coordinating resources to support franchisee success and operational consistency. In addition to team leadership, the role works directly with franchise owners and operators to review business performance, support operational improvement initiatives, and align franchise operations with broader company objectives.

Preferred locations are Toronto or Calgary Canada.

How You'll Make a Difference

• Lead, coach, and manage a team of Field Operations Specialists responsible for supporting franchise locations. Set performance expectations, provide ongoing coaching and mentorship, conduct performance reviews, and ensure consistent execution of field responsibilities across the system.
• Develop and oversee franchisee support priorities, ensuring FOSs focus on highest level operational needs, including brand standards, franchisee support, operational improvement, and system initiatives.
• Monitor overall performance across the region, including operational execution, customer experience indicators, and financial performance trends. Identify opportunities for improvement and provide guidance to franchise owners and operators on operational best practices.
• Ensure successful implementation of corporate initiatives, operational programs, and system changes across Canada, including coordinating field execution through the FOS team.
• Build and maintain productive relationships with franchise owners and operators, providing guidance on operational priorities and serving as a key escalation point for operational challenges.
• Oversee the consistent execution of brand standards and operations procedures across franchise locations, ensuring issues are identified, communicated, and resolved
• Identify underperforming franchise locations and implement structured performance improvement plans, ensuring appropriate support and follow-up.
• Support the onboarding, training, and professional development of FOS team to ensure strong operational expertise and consistent field support.
• Partner with internal teams such as marketing, training, operations, and business development to align field activities with organizational priorities 

What You'll Need to Succeed

• Bachelor's Degree or equivalent work experience
• 7-10 years of progressive experience in multi-unit operations, franchise operations, or retail/QSR/service industry management
• 3-5 years of leadership experience, including supervision of regional, field, or multi-location operational teams
• Experience managing operational performance, brand standards, and customer experience initiatives across multiple stores
• Proven ability to coach and influence business owners, operators, or managers to improve operational & financial performance
• Demonstrated knowledge and understanding of franchise business models and franchisee relationships
• Experience analyzing operational and financial performance metrics to drive improvement
• Driver's License
• Must be authorized to work in Canada
• Must be able to travel utilizing various forms of transportation, including self-drive
• Must be able to travel to the U.S.
• Travel 75%
• Must be able to lift up to 40 pounds
• Must have full body mobility and be able to twist, turn, bend at the waist, squat, and go up and down stairs
• Must be able to work for extended periods of time with hands above the head while communicating verbally
• Must be able to use various automotive mechanical tools and a POS computer system

We Take Care of the WHOLE You

• Health insurance plans (medical, dental, vision)
• HSA and flexible spending accounts
• 401(k)  
• Incentive opportunity*
• Life insurance
• Short and long-term disability insurance
• Paid vacation and holidays*
• Employee Assistance Program
• Valvoline Instant Oil Change discounts
• Tuition reimbursement*
• Adoption assistance* 

*Terms and conditions apply, and benefits may differ depending on position.

Your Path to Valvoline

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.