Fleet Customer Service Advisor

ALL ROADS LEAD TO THIS OPPORTUNITY

The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers—who have all found their way to our team. No matter where you’ve been or what you’re looking for, discover how your road leads to Valvoline.

ROLE OVERVIEW: What you’ll do to drive success

The HD Customer Service Advisor (CSA) will act as the primary liaison between the Customer, Technician, and the Service Manager. They will be responsible for scheduling service requests, greeting customers, documenting vehicle issues, providing repair estimates, and communicating progress via phone/email to ensure high customer satisfaction and efficient workflow. The HD CSA will partner with HD Parts Specialist, Technicians, and HD Business Operations Manager to ensure estimates are being approved and parts are being ordered in a timely manner. They will also assist with sourcing/ordering parts and obtaining approvals when needed.

As an HD CSA, you will:

• Provide exceptional customer service by answering the phone and greeting customers when they come to the service center for service, schedule service request/follow ups with customers/Technicians, document vehicle issues, build service order estimates and update customers on repair progress to ensure a high level of customer satisfaction and efficient workflow.
• Identify additional services needed for the vehicle by partnering with the technicians to review vehicle inspection and/or by entering the vehicle into the FMC portal
• Submit service orders for approval through POS system and/or FMC portal
• Work with preferred vendors to source parts needed for service orders. Receive parts and return parts not needed to the correct vendor.
• Help to maintain a clean and safe work environment
• Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.

BENEFITS: What you’ll gain to fuel your goals*

We’re committed to putting our people first in every way possible. That’s why we offer a variety of benefits to help you navigate and advance a better future. Here’s a look at some of our unique benefits:

• Compensation: Weekly pay
• Career Acceleration: Receive hands-on training to fuel your career path in a variety of avenues at Valvoline
• Debt-Free Education: 13 paid credit hours/year at WilmU, covering partial enrollment over two semesters.
• Life Balance: No late-night hours, holidays off, paid time-off availability, and back-up child and elder care
• Health & Wellness: Medical, dental, and vision, plus prescription drug coverage with Health Savings Account contributions.
• Mental Health: Our most important role is to support you along your journey at VIOC. Valvoline’s EAP (Employee Assistance Program) provides quick, free, confidential well-being support for all areas of our lives including personal and work relationships, family life, mental health, and legal issues.
• Employee Perks: Company-provided uniforms and tools, 50% discount on VIOC automotive services, and 401(k) savings plans with a 100% match up to 5%.

QUALIFICATIONS: What you’ll need to keep moving forward

From day one, you’ll get hands-on training and support to thrive as a Heavy Duty Service Advisor. All you need to do is bring your positive attitude, attention to detail, and passion for learning—and we’ll help you every step of the way.

We seek team members with:

• High School Diploma or GED
• A valid driver’s license
• Strong written and verbal communication skills
• Excellent customer service skills
• Must be proficient in Microsoft Office
• Schedule flexibility
• An eagerness to learn, a friendly attitude, and a desire to be part of a customer-focused team
• English fluency in reading, writing, and speaking

We expect you can:

• Stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds
• Grip 25-40 pounds of force
• Work near moving equipment, and in an area with limited access
• Crouch, bend, twist, and work with your hands above your head
• Be comfortable working in a non-climate-controlled environment

Wherever you are, wherever you’re going, your future starts here. Because given the opportunity and support, we know everyone has something different, meaningful, and exciting to contribute. This is your chance to join a supportive team that’s willing to go the extra mile to help you succeed in your own way. So, bring your story, bring your goals, bring yourself—bring what drives you.

*Terms and conditions apply, and benefits may differ depending on location.

Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV. Report or email ECC@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.