Assistant Service Center Manager
Job Description
Geared for the Driven
At Fidelity Petroleum Resources, Inc, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. It’s our goal to not only serve but to earn the trust of our communities and have each other’s backs. Whether you’re looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you’ll find it all at VIOC. With an award-winning training program and fair and honest values, we’re here to help you reach every milestone.
What you’ll do
As an Assistant Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You’ll be on the move, interacting with your team and customers to find the best solutions for their vehicle’s needs while building loyalty. You will also enjoy playing a role in your team members’ success. If you are ready to take the initiative, we’re here to help you put your career on the fast-track to success.
- Deliver a positive first impression to each guest with a warm and friendly greeting
- Build trust and win repeat, loyal customers
- Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center
- Responsible for inventory, labor management and financial performance of the service center.
- Become familiar with Environmental, Health & Safety (EH&S) compliance and other policies and procedures
- Mentor, lead and train the team to optimize their development
- Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
- Provide superior customer service leadership
How you’ll succeed
- You are friendly and willing to work as part of customer-focused team
- Have effective interpersonal, oral communication skills
- Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages
- Knowledge of cash handling, facility and safety control policies and practices
- Ability to occasionally lift up to 50 pounds
- Be able to stand for extended periods of time and climb stairs
- Have full mobility and are able to twist, stoop and bend
- High school diploma or equivalent
- Six months of supervisory experience or related experience/training preferred
Benefits include:
- Competitive pay & flexible work schedule
- Bonus pay potential
- On-the-job training
- Paid bi-weekly
- Company provided uniforms and tools
- We promote from within–a commitment we are passionate about
- No late nights
- Tuition assistance program*
- Paid time off and holidays*
- Medical, dental, life, and 401(k) savings plans*
*Terms and conditions apply
Fidelity Petroleum Resources, Inc is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process.
Career Progression at vioc
An Exciting Road Ahead
You don’t need previous automotive experience to thrive at one of our Service Centers—our award-winning training and growth programs will keep you moving forward.
* Timeframes are average estimates and not guaranteed.
We take a promote-from-within approach, with more than 90% of our managers starting in entry-level positions at our Service Centers.
Entry-Level Lube Technician
As an Entry-Level Lube Technician, you’ll learn how to work on the automobiles and ensure the services are performed for our guests—all while adhering to our SuperPro™ procedures to the costumers’ satisfaction. You’ll also perform basic preventive maintenance, including top and bottom-side services like light/wiper checks, fluid top-offs, oil changes, and tire rotations.
Search Entry-Level Lube Technician JobsCertified Technician
Timeframe: Potentially 2 Months From Hire
As a Certified
Technician, your key area of focus will be physically working on the
automobiles and ensuring the services are performed while adhering to
SuperPro™ procedures and to the customers' satisfaction. You’ll also
perform basic preventative maintenance, including top and bottom-side
services like light/wiper checks, fluid top-offs, oil changes, and tire
rotations.
Senior Technician
Timeframe: Potentially 6-10 Months From Hire
Although your
key responsibilities as a Senior Technician will include physically
working on the automobiles and working with customers directly, this is
a lead role within the Service Center. In addition to helping train new
employees, you’ll also have responsibility for opening and closing a
Service Center on your own.
Assistant Service Center Manager
Timeframe: Potentially 12-15 Months From Hire
In this role,
you’ll be the right-hand to the Service Center Manager—and be
responsible for taking a lead in helping build a high-performance team
capable of differentiating our service experience from all other service
providers. In addition to physically working on automobiles and taking
care of customers, you’ll advise, train, and supervise hourly employees
on SuperPro™ and other policies and procedures.
Service Center Manager
Timeframe: Potentially 1.5-2 Years From Hire
As a Service
Center Manager, you’ll be responsible for maximizing the profitability
of your own store by delivering a preferred consumer experience. You’ll
lead team recruiting, selection, development, and performance
management, as well as ensure Environmental Health and Safety compliance
for consumers and employees. You’ll also assist in building a loyal base
of consumers by delivering a superior automotive experience built on
trust and the utmost professionalism.