Security Technician

Why Valvoline?

We’ve been in the car business for more than 150 years, starting with the invention of the world’s first branded motor oil. Today, we’re a global leader in automotive services and lubricants, driven every day by a people-centered focus on innovation and service excellence. We’re looking for humble, hungry and smart people to help us power the future of mobility. If you’re looking for a collaborative and flexible work environment that invests in your growth and success, you’ve come to the right place.

At Valvoline, “It all starts with our people.” Creating a diverse and welcoming workplace with team members from varied backgrounds and experiences is our highest priority. People of color, women, LGBTQIA+, veterans, and persons with disabilities are strongly encouraged to apply.

Careers for the Driven

Valvoline has a rewarding opportunity as a Security Technician. We whole-heartedly adopt a ‘never idle' mindset. We also know that outstanding service begins and ends with our employees. So, we’re looking for good people to join our team. You bring your skills, talents, and drive. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our global company.

How You’ll Make an Impact

The Security Technician will be responsible for coordinating the installation of new alarm panels, troubleshooting alarms, and working with vendors to resolve outstanding issues. They will maintain the relationship with our install and maintenance vendors. Security technicians will assist in security alarm reporting, creating knowledge articles for alarm systems, training, and process improvement. In the role, you would be responsible for:

• Maintaining active alarm systems. Acting as the SME regarding alarm troubleshooting. Dispatching and coordinating with vendors to resolve issues. This responsibility expands beyond traditional business hours and will require on-call support.
• Security Alarm Installation - Coordinating the installation of new alarm panels for Valvoline locations.
• Creating/updating knowledge articles, processes, and training. Training broader team on alarm processes, troubleshooting, monitoring, and maintenance.
• Security System Reporting - Creating and distributing security reports.
• Assisting the team with general ECC phone calls when necessary.
• Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.

What You’ll Need

• High school diploma or equivalent
• Minimum of two years of experience in a command center setting
• Minimum of two years of alarm monitoring and troubleshooting
• Minimum of two years of writing basic processes and procedures
• Expert knowledge in Honeywell Security Systems, Alarmnet 360 interface, Compass 2.0 programming
• Basic knowledge of VIOC networking and hardware
• Advanced troubleshooting and problem-solving skills
• Ability to gather data and analyze information from a diverse set of sources
• Root cause analysis
• Ability to analyze multiple options and cost implications to make the best decision
• Ability to work across teams to gather all necessary information and explore all possible scenarios while troubleshooting issues
• Ability to manage relationships with multiple vendors in the facilitation of alarm systems
• Ability to create and implement training for team members
• Ability to effectively communicate with other internal teams, account managers, field technicians, and stakeholders in a timely and professional manner
• Must be authorized to work in the U.S.

What Will Set You Apart

• Bachelor's degree

Benefits That Drive Themselves

• Health insurance plans (medical, dental, vision)
• HSA and flexible spending accounts
• 401(k)
• Incentive opportunity*
• Life insurance
• Short and long-term disability insurance
• Paid vacation and holidays*
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement*
• Adoption assistance*

*Terms and conditions apply, and benefits may differ depending on position.

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.comto make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.