NOC Engineer

It All Starts with Our People

As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores – every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.

Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.

The Opportunity

Valvoline has a rewarding opportunity as a NOC Engineer. In this role, you will be responsible for monitoring, maintaining, and troubleshooting our network systems. You will play a critical role in ensuring the availability and reliability of our network services by monitoring network performance and respond to alerts and incidents. The NOC aims to ensure uninterrupted network performance, quick incident response, timely issue resolution, and efficient resource utilization while enhancing overall system reliability and security. The NOC members play a critical role in maintaining a stable and secure network environment for an organization. Their responsibilities may vary depending on the size and complexity of the network and the specific needs of the company

How You'll Make a Difference

• Have technical knowledge of (Fortinet) firewalls, switches, wireless access points, and how they are used in a retail store environment.

• Coordinate with vendors for equipment procurement, maintenance, and support.

• Strong knowledge of network protocols, technologies, and equipment.

• Troubleshoot network issues and resolve them in a timely manner.

• Familiarity with network monitoring tools and incident management systems.

• Excellent problem-solving and communication skills.

What You'll Need to Succeed

• Bachelor’s degree, or a minimum of four years of technical support

• Minimum of four years of customer service and advanced technical support in a call center environment

• Must be customer focused and have a sense of urgency

• Excellent computer and written/verbal communications skills

• Hardware, Software and/or Network troubleshooting abilities

• Strong planning, analysis, and formal presentation skills. Able to apply tools, such as Excel and PowerPoint.

• Strong business and financial acumen

• Must be able to deal effectively with all types of internal/external customers

• Working knowledge of POS and business systems and interface relationships for Valvoline Instant Oil Change (VIOC) Corporate and the VIOC Franchise user community

• Must be authorized to work in the U.S.

We Take Care of the WHOLE You

• Health insurance plans (medical, dental, vision)
• HSA and flexible spending accounts
• 401(k)
• Incentive opportunity*
• Life insurance
• Short and long-term disability insurance
• Paid vacation and holidays*
• Employee Assistance Program
• Valvoline Instant Oil Change discounts
• Tuition reimbursement*
• Adoption assistance*

*Terms and conditions apply, and benefits may differ depending on position.

Your Path to Valvoline

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.comto make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.