Learning Development Specialist

The Company’s Learning Development Specialist acts as Project Manager for Henley-specific compliance training initiatives across all functional areas: collects and organizes input from an established cross-functional committee to help identify and prioritize training and development needs based on the committee’s analysis of gaps, requirements and goals; consults with functional (HR, Risk, Legal, Accounting, I.T., Operations) subject matter experts (SMEs) to further refine learning objectives and scope of course content and training curriculum; in collaboration with SMEs, coordinates the collection of available subject-matter materials including outlines, syllabuses, lecture notes, and other already available content for the development of online courses and self-study programs; works in partnership as key Company liaison with identified vendors specializing in the design/development of adult-learner online training that are contracted to develop online training materials compatible with the established LMS platform; maintains established budgets, timelines for all approved LMS initiatives, works with Franchisor’s LMS program administrators to enhance end-user experience as well as leverage reporting capabilities, including participation tracking, completion rates and other metrics for management use. Pay range is $96K - $106K per years based on experience.

ESSENTIAL JOB FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:

• Utilize outstanding project management, facilitation, and communication skills to facilitate fulfillment of the Company’s established immediate, short-term and long-term compliance training goals.
• Collect available content/materials for identified training initiatives based on the plan for the upcoming year’s training priorities.
• Work with outside online learning & training vendors to ensure the appropriate design, development and delivery process for relevant, effective Learning solutions via the established LMS platform.
• Monitor course development to ensure online course content and delivery approach is effective and engaging to adult learners based on the Company’s demographics (age, gender, etc.).
• Function as primary liaison with franchisor’s Training Department to ensure LMS platform accessibility and optimized use for Henley-specific compliance training needs.
• Maintain learning content on LMS platform, flagging courses needing updates or revisions as necessary.
• Help create and deploy reports and surveys to assess learner comprehension and subsequent performance.
• Closely collaborate on needs and expected outcomes with corporate and regional support staff, HR, Risk Management, Claims and other corporate functions.
• Track and maintain established budgets, schedules and other key milestone targets for all approved online learning initiatives.

QUALIFICATIONS

Skills and Competencies

• Excellent communication/collaboration skills: interpersonal, relationship building, consulting, and teamwork.
• Proficiency in MS Office applications (Excel, Word, Power Point, Outlook, etc.).
• Highly organized; ability to effectively multi-task various projects and priorities to completion.
• Facility to quickly learn operation/administration of learning delivery and collaboration platforms including SharePoint, HRSD Knowledge Base and Learning Management Systems (VIOCU, NAVEX, etc.) currently utilized for training delivery.
• Effectively collaborate with people at all levels. Successfully navigate differing views to common consensus.
• Demonstrate commitment to excellence in outcomes for all internal customers, especially end-users of the LMS platform.
• Willingness and enthusiasm about being “hands on” regarding day to day LMS functions (administrative processes, etc.).
• Desire to make a sizeable and measurable impact.

Education and Experience

• BA/BS degree with emphasis in business, HR or equivalent business experience; Associate degree with significant relevant or transferable work history.
• Project management or equivalent experience, preferable in a multi-unit retail environment.
• Demonstrated effectiveness working across all organizational levels.

ENVIRONMENT & PHYSICAL REQUIREMENTS

• 90% of work in a climate-controlled internal office environment working under normal office conditions.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and operate, reach with arms and hands, see, talk and hear. While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 20 pounds.
• Occasional overnight travel to other regions may be necessary.

The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.