Job Description

Is your passion coaching front line managers and empowering team members at all organizational levels?

Our successful high-growth retail services company is looking for you.

This entry/mid-level HR opportunity provides competitive base pay, a comprehensive benefits package, flexible work arrangements, potential for annual bonus, a 401(k) with generous Company match and room for continued career development and advancement.


Henley Enterprises, Inc., Henley Pacific LLC, and our associated entities are privately-owned Franchisees of Valvoline Instant Oil Change (VIOC) currently operating over 230 VIOC locations in California, Massachusetts, New Hampshire, Rhode Island, Maryland, Virginia, Delaware and Florida. The Company has grown rapidly and is projecting continued growth moving forward. This position is currently based out of the Orange, CA Office, and reports to the HRBP Manager – West.


The Employee Relations (E.R.) Specialist supports Company objectives and performance by serving as a front-line advisor on Human Resources related issues including Company HR policies/ procedures/ processes and HR best practices. The Employee Relations Specialist communicates proactively with employees and field managers, HR department coworkers, regional support staff and other corporate functional areas to deliver value-added services to employees and management reflective of the core values and business objectives of the organization. Position responsibilities include some key Human Resource administration duties.


  • Full-time, Hourly, Non-exempt
  • Core Working Hours: 8:30am -5:30pm / 9:00am -6:00pm Monday – Friday*.
  • May include occasional overtime, evenings, weekends and/or holiday work when needed.

* Some flexibility is available


  • This position is a combination of remote and in-office work.*

* Some flexibility is available


$33.00 – $35.00 an hour


Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Respond to Inquiries: Handle a high volume of incoming calls, emails, or inquiries from managers and employees regarding HR policies, procedures, and employment-related concerns. Provide accurate and timely information or direct employees to the appropriate resources.
  • Frontline Advice and Coaching: Serve as a frontline advisor to managers and employees on basic employee relations matters. Provide guidance, answer questions, and offer initial advice on HR-related issues, ensuring compliance with Company policies and applicable employment laws.
  • Escalate Complex Concerns: Identify and assess more complex employee relations concerns or cases that require further attention or involvement from the HR Business Partner (HRBP). Collaborate with the HRBP to provide necessary information, documentation, and insights for resolution.
  • Support Employee Investigations: Assist in conducting initial fact-finding and gathering relevant information for employee investigations. Collaborate with the HRBP or more senior members of the HR team to ensure thorough and fair investigations are conducted.
  • Documentation and Record Keeping: Maintain accurate and up-to-date records of employee relations cases, investigations, and related documentation. Ensure that all documentation is properly stored, confidential, and in compliance with data privacy regulations.
  • Compliance with HR Policies: Interpret and apply HR policies, procedures, and employment laws to ensure consistency and adherence throughout the organization. Advise managers and employees on policy interpretation and escalate any potential compliance issues to the HRBP.
  • Collaborate with HR Team: Work closely with HR colleagues to coordinate and support various HR initiatives, such as policy updates or training sessions. Contribute to a positive and collaborative HR team environment.
  • Stay Updated on HR Best Practices: Stay informed about industry best practices and emerging trends in employee relations. Continuously expand knowledge of HR policies, employment laws, and practices to effectively advise employees and managers.
  • Communication and Employee Support: Assist in drafting and reviewing employee communications, including performance related documents, policies, procedures, and announcements. Provide initial guidance and direct employees to resources for HR-related matters, such as benefits, leave policies, and performance expectations.
  • Professional Development: Take proactive steps to enhance professional development in the field of employee relations. Attend training sessions, webinars, or conferences to stay updated on HR practices, employee relations techniques, and relevant legal developments.


Skills and Competencies

  • Excellent communication skills: Strong written and verbal communication abilities to effectively interact with employees at all levels, including managers, coworkers, and external parties.
  • Conflict resolution and problem-solving: Ability to navigate and resolve complex employee relations issues, addressing conflicts, and providing guidance to achieve fair and balanced outcomes.
  • Knowledge of HR policies and procedures: Familiarity/ability to quickly learn HR policies, processes, and best practices to ensure compliance and consistency in employee relations matters.
  • Consultative approach: Ability to provide proactive advice and guidance to managers and employees, serving as a trusted resource and subject matter expert in employee relations.
  • Analytical and decision-making skills: Strong critical thinking and analytical abilities to assess situations, evaluate risks, and make sound decisions in employee relations cases.
  • Relationship building and teamwork: Excellent interpersonal skills to establish positive relationships, collaborate with cross-functional teams, and work effectively in a team environment.
  • Confidentiality and discretion: Ability to handle sensitive and confidential information with utmost professionalism and maintain strict confidentiality.
  • Organizational and time management skills: Strong organizational skills to prioritize multiple tasks, meet deadlines, and manage a high-volume workload efficiently.
  • Adaptability: Flexibility to adapt to changing priorities, HR initiatives, and evolving business needs.
  • Continuous learning: Willingness to stay updated with the latest HR trends, employment laws, and industry best practices, and a commitment to ongoing professional development in the field of employee relations.
  • MS Office & HRIS applications: Competency in Outlook/Email, Excel, Word, Power Point, etc. and ability to learn and effectively use Company’s HRIS platform

Education and Experience

  • 1 - 2 years of experience with Human Resources disciplines ideally within a multi-unit, multi -state retail environment; may include experience as a front-line manager or HR-related field support capacity (recruiting, training, etc.)
  • Working knowledge of applicable California employment laws and regulations.
  • Professional certification in HR (such as PHR or SHRM-CP) is preferred but not required.
  • High School graduate or equivalent. Associates or Undergraduate degree preferred but not required.


  • Work Environment: The majority of the work is performed in a climate-controlled office environment under normal office conditions. This includes a comfortable workspace with appropriate lighting, temperature, and ventilation.
  • Mobility: required to move within the office to access files, equipment, or communicate with colleagues. Some travel to different locations, such as attending meetings or training sessions, may be necessary but is typically infrequent.
  • Physical Demands: While performing the duties of this job, the Employee Relations Specialist may be required to:
    • Sit for extended periods: The role involves working at a desk or workstation, using a computer, and engaging in administrative tasks that require prolonged sitting.
    • Stand and walk: Some degree of standing and walking may be required for activities such as attending meetings or interacting with employees or managers in different areas of the workplace.
    • Use hands and fingers: frequently use their hands and fingers to operate a computer, type, handle documents, and perform other tasks related to their responsibilities.
    • Lift and carry: Although the physical demands are generally minimal, occasionally lifting or carrying light objects (up to 25 pounds) may be required.
    • Stooping, kneeling, and crouching: occasionally assume these positions to access files, retrieve items, or perform tasks at lower levels.
    • Sensory Abilities: must possess adequate sensory abilities, including:
      • Vision: The ability to see and read documents, computer screens, and other work-related materials.
      • Hearing: The ability to hear and understand verbal communication, either in person or over the phone.
      • Speech: The ability to communicate clearly and effectively in spoken language to interact with colleagues, managers, and employees.
    • Driving: A valid driver's license may be required for occasional business-related travel. The Employee Relations Specialist should have a good driving record and be insurable, as per company policy.

The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.

Application Instructions

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