Customer Service Representative

Customer Service Advisor

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to present oil change options and additional services. No matter your experience, our training program will prepare you to communicate successfully with our guests and provide you with the skills and confidence to be exceptional under the hood. We will help you become an expert on our products, services, and company knowledge.

The perks and benefits we’ll provide you*:

• Competitive weekly pay, paid time off (PTO), and holiday pay
• Flexible work schedule: No late evenings or holidays
• Paid on-the-job training – No previous automotive experience is required
• Company provided uniforms and tools
• Tuition and certification assistance and access to a FREE online university
• Medical, Dental and Life Insurance
• 401(k) retirement savings plans – 100% match up to 5%
• We promote from within – a commitment we are passionate about
• 50% discount on Valvoline Instant Oil Change (VIOC) automotive services

What you’ll need to succeed:

• Comfortable suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendations
• Have effective interpersonal and oral communication skills
• You enjoy interacting with people face-to-face
• You are friendly and ready to work as part of a customer-focused team
• Have an eagerness to learn and grow
• You can occasionally lift up to 50 pounds
• Willing to be top-side technician cross-trained
• Have full mobility and can work with your hands above your head
• Can stand for extended periods of time and climb stairs
• Comfortable working in a non-climate-controlled environment
• English fluency in reading, writing, and speaking