Job Description

It All Starts with Our People

As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores – every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.

Our highest priority is creating a diverse and welcoming workplace with team members from varied backgrounds and experiences. People of color, women, LGBTQIA+, veterans, and persons with disabilities are strongly encouraged to apply.

The Opportunity

Valvoline has a rewarding opportunity as a Customer Analytics Manager. This is a critical thought-leadership and transformation role that collaborates across departments to help shape and ensure a deep understanding of our customers and use that to drive our decisions. Reporting to the Vice President of FP&A and Analytics, you will partner with Customer Insights and the Marketing teams to develop and execute strategic initiatives and financial plans.

How You'll Make a Difference

  • Strategic Planning: Develop and execute strategic plans for customer and pricing analytics that align with business goals and customer experience objectives.
  • Data Insights: Oversee customer data analysis to derive actionable insights that drive customer engagement and retention strategies and pricing strategies and quantify the impact of operations processes, service offerings, and modifications to marketing.
  • Collaborative Partnerships: Partner with other areas of finance and functional business areas to transform how we use customer data to provide actionable insights. Work collaboratively with the customer strategy, marketing, product development, operations, and customer service teams to integrate customer insights into business strategies.
  • Customer Segmentation: Work with customer strategy to develop customer segmentation models to inform strategies for service offerings and pricing strategies based on competitive analysis and market share.
  • Performance Measurement: Collaborate with customer strategy to define and monitor key performance indicators (KPIs) and metrics to evaluate customer behavior, contribution by customer type, and lifetime value.
  • Reporting and Visualization: Present findings and recommendations through compelling reports, visualizations, and dashboards for leadership and stakeholders.
  • Continuous Improvement: Stay informed about industry trends, emerging analytics methodologies, and data-driven best practices to drive ongoing improvement.
  • Data Governance: Partner with Digital Product and Technology teams to ensure data integrity, privacy, and regulation compliance.
  • Technology Integration: Identify, evaluate, and integrate advanced analytics tools and technologies to enhance customer data analysis capabilities.

What You'll Need to Succeed

  • Bachelor’s degree in a relevant field such as statistics, data science, business analytics, finance, or a related field (MBA is preferred)
  • Minimum of five years in customer analytics, data analysis, finance (FP&A), and strategic decision-making
  • Expertise in statistical analysis, data modeling, and machine learning techniques to derive insights from complex customer data sets
  • Strong business acumen with an understanding of business processes, customer lifecycle management, and the ability to translate data insights into actionable business strategies
  • Must possess excellent communication and storytelling abilities to convey complex analytical findings to diverse audiences, including senior management and non-technical stakeholders
  • Must be proficient in customer analytics tools, data visualization platforms, and database management systems, as well as experience with advanced analytics tools such as Python, R, or SQL
  • Demonstrated experience in leading and developing, fostering innovation, and driving results in a collaborative environment
  • Must be able to understand the industry-specific challenges, trends, and opportunities related to customer analytics
  • Must be familiar with data privacy regulations, compliance standards, and best practices in data governance within the context of customer data
  • Experience working with finance technologies, including Power BI and other data tools (Python, SQL) is preferred
  • Must be authorized to work in the U.S.

We Take Care of the WHOLE You

  • Health insurance plans (medical, dental, vision)
  • HSA and flexible spending accounts
  • 401(k)
  • Incentive opportunity*
  • Life insurance
  • Short and long-term disability insurance
  • Paid vacation and holidays*
  • Employee Assistance Program
  • Valvoline Instant Oil Change discounts
  • Tuition reimbursement*
  • Adoption assistance*

*Terms and conditions apply, and benefits may differ depending on position.

Your Path to Valvoline

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.comto make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Application Instructions

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