Job Description

Henley Enterprises, Inc., Henley Pacific LLC, and our associated entities are privately-owned Franchisees of Valvoline Instant Oil Change (VIOC) currently operating over 250 VIOC locations with 3,700 employees in Massachusetts, New Hampshire, Rhode Island, Maryland, Virginia, Delaware, Louisiana, Florida, and California. The Company has grown rapidly, and projects continued growth moving forward. This is a full-time, non-exempt position, eligible for a hybrid work arrangement (office and work from home) and is based out of the Newton Corporate Office. The position reports to the Benefits Manager. This position is hourly with a pay range of $26 to $29 per hour based on your experience.


The Benefits Coordinator facilitates benefits enrollment and administrative processes for the Company’s qualified benefit plans (medical, dental, vision, FSA, etc.), and informs employees on benefits matters including eligibility, coverage, and other provisions. Responsibilities include compiling and maintaining benefits records, documentation and reports and related duties. May assist with special projects within benefits and the general HR area, over time gaining exposure and experience with some of the complex responsibilities within the job function.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Track benefit eligibility and coordinate communications to newly eligible employees, including benefit packets for new hires.
  • Answer general benefit inquiries from employees regarding eligibility for benefit plans, plan designs and options, payroll contribution costs and the enrollment process. Provide front line customer service and support for benefits-related queries. Serve as primary contact to answer employee benefit-related concerns, escalating to the Benefits Manager as needed.
  • Receive, file, and maintain benefit documentation in Company HRIS, UKG Pro.
  • Enroll and terminate employee benefits in HR systems and corresponding insurance carrier websites.
  • Enroll and set up the newly eligible participants into the 401k plan, and other related 401k clerical duties as assigned.
  • Track and execute benefit transactions, including auditing and updating ongoing benefits eligibility (changes in full-time and part-time status) per Company policy.
  • Work closely with the Leave administrators to coordinate tracking and administer collection of benefit payroll deductions in arrears, as well as required notifications in cases of COBRA-triggering events.
  • Respond to inquiries from states, including providing mandated employee information and documents related to health insurance coverage.
  • Track activity on 3rd party COBRA vendor website, ensuring required notices are sent to new hires and terminated employees.
  • Create and/or facilitate the distribution of end-user reports from the HRIS platform as needed, with various frequency & formats.

  • Other benefits and related HR duties as assigned.


  • Proficient with HRIS software (UKG Pro & Kronos experience a plus)
  • Strong computer skills in Windows, Excel, Word, Outlook
  • Customer-focused verbal and written communication
  • Collaborative relationship and teamworking skills
  • Effective Time Management/Organizational skills
  • Able to work in a high volume, fast-paced environment.

Education and Experience

  • High School graduate. Prefer Associate’s degree or equivalent.
  • 1-3 years HR, Benefits, or related work experience
  • Multi-unit or retail experience preferred.


  • Job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.
  • This is largely a sedentary role; however, on occasion mass mailing preparation and some filing is required. This would require the ability to lift documents and files, operate copier equipment, open filing cabinets and bend or stand, as necessary. The employee is frequently required to see, stand, walk, use hands to finger, handle, or feel; and reach with hands and arms.
  • The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 20 pounds.
  • 5% travel may be expected for this position.

The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.

Application Instructions

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