Assistant and Service Center Manager

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Are you ready to level up your management skills? Henley Enterprises, the largest franchisee of Valvoline Instant Oil Change, is looking for experienced leaders to join our team! Whether you’re stepping into management or already leading a team, this is your chance to learn the ins and outs of service center operations, grow your leadership skills, and accelerate your career.

Whether you're ready to step into your first management role or already managing a team, this position is your path to professional growth. As an Assistant or Service Center Manager, you’ll help lead daily operations, support and develop a strong team, and provide top-tier customer service.

If you're ready to grow with a company that promotes from within, values hands-on leadership, and supports career development, we want to hear from you.

THE TOOLS WE’LL NEED FROM YOU

For Assistant Manager:

• At least 1 year of experience as a supervisor, shift leader, or assistant manager and 6 months of automotive experience
  OR
• 2 years of experience as a supervisor, shift leader, or assistant manager in a customer-facing retail role

For Service Center Manager:

• Minimum 2 years of managerial or supervisory experience in the quick lube or automotive industry

For Both Roles:

• Positive attitude and team-first mindset
• Willingness to learn and grow in a fast-paced environment
• Strong communication and customer service skills
• Reliable transportation

THE TOOLS WE’LL PROVIDE TO YOU

• Paid on-the-job training
• No late evenings – Most locations close by 7pm
• Competitive pay set at $25.50 per hour for the Assistant Managers and $30.50 per hour for the Service Center Managers
• Now offering DailyPay! Have the flexibility to get paid daily
• Promoting from within – 95% of upper-level management started out in an entry-level position
• Tuition Reimbursement
• Employee Discount – 50% off most services for up to 2 vehicles
• Medical, Dental, Vision, and 401(k) Savings plan

*Terms and conditions apply and benefits may differ depending on location

Responsibilities

• Provide exceptional customer service and address any concerns or questions.
• Perform oil changes, filter replacements, and lubrication services for vehicles.
• Inspect vehicles for any potential issues or areas that require attention.
• Conduct basic maintenance tasks such as tire rotations and fluid level checks.
• Basic computer knowledge/aptitude
• Keep track of inventory and ensure all supplies are readily available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines to ensure a safe working environment.

Requirements

• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills
• Strong customer service and communication skills
• Ability to work in a fast-paced environment and handle multiple tasks.
• Able to learn and follow the VIOC SuperPro process for all services.
• Achieve SuperPro certification.
• Must have reliable transportation.

Essential Functions

• Inspecting and replacing car lights and wipers.
• Check fluid levels and add fluids to vehicle when necessary.
• Inspect/replace engine air filter and cabin air filter.
• Add oil to engine in the proper amount based on specifications of vehicle make/model.
• Able to remove/rotate/lift/reinstall tires for tire rotation service.
• Lubricate necessary components of the chassis/driveline.
• Perform additional services on cooling systems and transmissions.
• Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly.
• Able to move from bay to bay to perform services on multiple vehicles.
• Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication)
• Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk.
• Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle.
• Able to move/transport items up to approximately 50 pounds.
• Able to work with tools to perform duties in tight sometimes hard to reach areas.
• Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order.

Environment

• In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions.
• In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
• In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals.
• In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation.
• In this position you will be required to function in narrow aisles or passageways such as catwalks.

The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.

Henley Enterprises, Inc. and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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